Your Complete Medical Travel Experience
From visa processing to airport reception, accommodation, and post-treatment follow-up — every aspect of your medical journey to Cuba is coordinated by our dedicated international patient team.
Airport Reception
Dedicated ground transport from José Martí International Airport directly to your accommodation or medical facility.
Accommodation
Hotel accommodation for outpatient programs, or comfortable in-facility rooms for inpatient care. Post-surgical recovery suites available.
Interpreter Services
Professional medical interpreters in Arabic, English, Turkish, French, German, Russian, Portuguese, and Chinese.
24/7 Coordination
Round-the-clock access to your dedicated international patient coordinator via WhatsApp and phone.
Medical Records
Comprehensive medical reports provided upon completion of treatment, with telemedicine follow-up options.
Recovery Support
Post-treatment recovery monitoring, follow-up consultations, and coordinated hotel-to-hospital transfers.
Serving Patients Worldwide
From the Middle East to Africa, Europe to the Americas, SMC Salud welcomes patients from across the globe to receive world-class medical care in Cuba.
From Inquiry to Recovery Step by Step
Every international patient follows a clear, fully supported path — from the first inquiry to long-term follow-up. Here is exactly what to expect at each stage of your Cuban medical journey.
- Before You Travel
- Step 01Day 1
Initial Inquiry & Free Consultation
Submit your inquiry through our website, WhatsApp, or phone. A dedicated international patient coordinator responds within 24 hours to understand your needs and answer your initial questions.
- Step 02Days 2–5
Medical Records Review & Case Evaluation
Send your medical records (diagnosis, imaging, lab results). Our Cuban specialist team reviews your case and confirms treatment suitability within 3–4 business days.
- Step 03Days 5–10
Personalized Treatment Plan & Quote
You receive a detailed, personalized treatment program including the protocol, estimated duration, a full cost breakdown, and all documentation required for your visa and insurance.
- Step 04Days 10–20
Visa Assistance & Travel Arrangements
We coordinate your tourist card or medical visa, flights, and accommodation near the treatment center, tailored to your schedule and budget.
- During Your Stay
- Step 05Arrival Day
Airport Welcome & Check-in
Our team greets you at José Martí International Airport in Havana, assists with customs, and transfers you to your hotel or hospital with a language-matched coordinator.
- Step 06Treatment Period
Treatment & Hospital Stay
You receive your personalized treatment at the partner hospital with 24/7 coordination, medical interpreters, halal or dietary meals, and prayer facilities as needed.
- Recovery & Follow-up
- Step 07Post-treatment
Recovery & Rehabilitation
After treatment you continue recovery under medical supervision, with optional rehabilitation therapies and follow-up consultations before being cleared to travel.
- Step 08Ongoing
Follow-up & Return Home
We provide discharge summaries, medication guidance, and a remote follow-up schedule. Your coordinator remains available after you return home to support your continued recovery.
Care That Honors Your Culture & Faith
We understand that medical travel involves cultural and spiritual needs. Our international patient services accommodate your religious practices, dietary requirements, and family customs throughout your stay in Cuba.
Prayer & Worship
Dedicated prayer rooms at all partner hospitals. Prayer mats and Qibla direction provided. Nearby mosques accessible from accommodation.
Halal & Dietary Needs
Halal meals prepared on request at all facilities. Vegetarian, kosher, and special medical diets also available. Private kitchen arrangements for extended stays.
Family Accommodation
Comfortable lodging for accompanying family members. Adjoining rooms and family suites available. Coordinated activities and local guidance for relatives.
Native-Language Coordinators
Arabic, Turkish, French, and English-speaking patient coordinators available 24/7. Cultural liaisons who understand your customs and preferences.
Dedicated Coordinators for Every Patient
Our multilingual international patient coordinators guide you through every step of your medical journey to Cuba — from your first inquiry to your safe return home.
Mr. Luca Galea Scannura
International Team Coordinator
Based in Canada, Luca coordinates international patient journeys with a focus on English- and French-speaking patients. With years of experience in medical travel management, he ensures every patient receives clear communication and attentive follow-up from first inquiry through recovery.
- International Patient Coordination
- Medical Travel Management
- Patient Follow-up
- International Communication
Miss Fatin Aweyni
Director of International Affairs for the Middle East
Fatin leads SMC Salud's Middle East operations, providing 24/7 Arabic-language orientation for patients in Havana. She specializes in medical translation, documentation, and family assistance, ensuring Arabic-speaking patients feel supported at every stage of their treatment.
24/7 orientation in Havana, 365 days a year
- Arabic Patient Support
- Medical Translation
- Medical Documentation
- Treatment Coordination
- Family Assistance
- Travel Support
- Patient Follow-up
Mr. Ali Erol
Turkish International Patient Coordinator
Ali serves as the primary point of contact for Turkish-speaking patients, coordinating medical appointments, travel logistics, and local support throughout their stay in Cuba. His round-the-clock availability ensures patients and their families always have a trusted guide.
24/7 orientation in Havana, 365 days a year
- Turkish Patient Services
- Medical Coordination
- Appointment Scheduling
- Travel Logistics
- Local Patient Support
Mr. Emre Bozoglu
Local and Regional Coordinator
Emre coordinates care for patients from Türkiye and the Balkans, managing appointments, travel arrangements, and on-the-ground support in Havana. His regional expertise helps patients feel at home while receiving specialized Cuban medical treatment.
- Turkish & Balkan Region Patient Support
- Medical Coordination
- Appointment Scheduling
- Travel Logistics
- Balkan Region Liaison
- Local Patient Support
Mr. Brian Scannura
International Patient Coordinator
Brian supports English- and German-speaking patients, guiding them through every stage of their medical journey in Cuba. Available around the clock, he coordinates medical cases, travel assistance, and follow-up so patients always have a dependable point of contact.
24/7 orientation in Havana, 365 days a year
- English & German Patient Support
- International Communication
- Medical Case Coordination
- Patient Follow-up
- Travel Assistance
Mrs. Fatima Zuebyde
Regional and Local Coordinator
Fatima supports French-speaking patients from Africa and Canada, offering native-language medical translation and appointment coordination. She bridges language and cultural gaps so that every francophone patient navigates their Cuban treatment with confidence.
- French-speaking Patient Support (French-speaking Africa & Canada)
- Medical Translation
- Appointment Coordination
- Medical Documentation
- International Communication
Request Our Services
Let our dedicated coordinators craft your personalized medical journey to Cuba — reach out today.
Before you arrive
Everything you need to prepare for treatment in Cuba, consolidated in one place. Expand each section for the key steps, then open the full guide for complete detail.
Understanding Cuban visa requirements for medical treatment is essential. Our team assists with every step of the documentation process.
- 01Medical Program Issued. Receive your personalized medical program from the SMC Coordination and Processing Center.
- 02Tourist Card (≤30 days). For treatments under 30 days, a Tourist Card suffices — available when purchasing your airline ticket or at Cuban consulates.
- 03Medical Visa (>30 days). For treatments exceeding 60 days, a medical visa is processed through your treatment center.
- 04Travel to Cuba. Arrive at José Martí International Airport in Havana, where our team would receive you.
International Patient Services
Ready to Begin?
Submit a consultation request and our coordination team will guide you through every step.
Request Consultation