Privacy Policy

We collect information that you provide directly to us, including your name, email address, phone number, country of residence, medical condition, and any medical reports you choose to upload for consultation review.

We also collect certain technical information automatically, including your IP address, browser type, device information, and pages visited, through cookies and similar technologies. This helps us improve our website and provide better service.

We use your personal and medical information to: process your medical consultation request, evaluate treatment eligibility, coordinate your medical travel and treatment in Cuba, communicate with you about your care, and provide translation and logistical support.

We may use your contact information to send you relevant updates about Cuban medical treatments and services. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. Medical reports and sensitive data are handled with strict confidentiality.

All data transmission is encrypted using HTTPS/TLS protocols. Access to your personal information is restricted to authorized personnel who need it to provide our services. We do not sell, rent, or trade your personal information to third parties.

We retain your personal and medical information for as long as necessary to provide our services and to comply with legal obligations. Medical records submitted for consultation are retained for the duration of your treatment relationship and for a reasonable period thereafter for follow-up care.

You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records. To request data deletion, please contact us using the information below.

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you, request correction of inaccurate information, request deletion of your data, object to or restrict processing of your data, and request data portability.

To exercise any of these rights, please contact us at info@smcsalud.org. We will respond to your request within 30 days, in accordance with applicable data protection laws including the GDPR and other regional regulations.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at info@smcsalud.org or call WhatsApp.

Our Data Protection Officer can be reached at the email above for any privacy-related concerns, requests, or complaints.