Patient Rights
We are committed to protecting your rights as a patient. These principles guide every interaction and decision throughout your medical journey with SMC Salud.
Right to Quality Medical Care
You have the right to receive medical care that meets international quality standards, delivered by qualified and licensed healthcare professionals in accredited Cuban medical facilities. Your treatment plan is personalized based on your individual medical needs.
Right to Information
You have the right to receive clear, comprehensive information about your diagnosis, proposed treatment, potential risks and benefits, alternatives, expected outcomes, and associated costs — in a language you understand, with professional interpretation provided free of charge.
Right to Privacy and Confidentiality
Your personal and medical information is kept strictly confidential in accordance with our Privacy Policy and applicable data protection laws. Medical records are shared only with your treating physicians and authorized personnel directly involved in your care.
Right to Informed Consent
You have the right to give or withhold informed consent before any treatment begins. You will receive detailed information about your treatment plan, and you may ask questions, seek a second opinion, or decline treatment at any time without penalty.
Right to Language Support
You have the right to professional medical interpretation in your language throughout your treatment. Our coordinators provide support in English, Arabic, Spanish, French, Turkish, Russian, and Portuguese, ensuring clear communication at every stage.
Right to Respect and Dignity
You have the right to be treated with respect, dignity, and cultural sensitivity at all times. Your religious, cultural, and personal preferences — including dietary requirements and gender-sensitive care — are honored throughout your treatment journey.
Right to Access Your Medical Records
You have the right to access your medical records, test results, and treatment summaries. Upon request, we provide copies of your medical documentation for your personal records or to share with your home-country physician.
Right to Voice Concerns
You have the right to voice concerns or complaints about your care without fear of retaliation. Our patient coordinator is available to address any issues promptly, and we have a formal complaints process to ensure your concerns are heard and resolved.
Comece Seu Caminho para a Cura
Envie sua consulta e nossa equipe de coordenação internacional de pacientes revisará seu caso e responderá em 24–48 horas com uma recomendação de tratamento personalizada.
Prefere falar diretamente?
Ligue para nosso Centro Internacional de Pacientes ou fale conosco no WhatsApp.